Understanding your organisation as a series of inter-related processes that must be measured and managed. Rummler and Brache introduce the “Three Levels of Performance” – Organisational, Process, and Job/Performer levels.
Written By Geary A. Rummler and Alan P. Brache
– How to Manage the White Space on the Organisation Chart
What is it about?
Understanding your organisation as a series of inter-related processes that must be measured and managed. Rummler and Brache introduce the “Three Levels of Performance” – Organisational, Process, and Job/Performer levels.
Key themes include:
- Process Improvement and Process Management
- The Human Performance System
- Relationship Maps
- Balance of consequences
- Process Measurement
Why read it?
This is a seminal book for me in my ongoing journey of understanding of systems and process thinking. Rummler and Brache offer a unique perspective on viewing organisations as systems through their relationship maps and levels of performance. They offer a balanced mix of thought leadership coupled with practical methods to guide in deployment. The focus is on strategy, people, processes, and performance and include a neat insight on the difference between process improvement and process management.
