Understanding your organisation as a series of inter-related processes that must be measured and managed. Rummler and Brache introduce the “Three Levels of Performance” – Organisational, Process, and Job/Performer levels.

Written By Geary A. Rummler and Alan P. Brache

– How to Manage the White Space on the Organisation Chart

What is it about?

Understanding your organisation as a series of inter-related processes that must be measured and managed. Rummler and Brache introduce the “Three Levels of Performance” – Organisational, Process, and Job/Performer levels.

Key themes include:

 

  • Process Improvement and Process Management
  • The Human Performance System
  • Relationship Maps
  • Balance of consequences
  • Process Measurement

Why read it?

This is a seminal book for me in my ongoing journey of understanding of systems and process thinking. Rummler and Brache offer a unique perspective on viewing organisations as systems through their relationship maps and levels of performance. They offer a balanced mix of thought leadership coupled with practical methods to guide in deployment. The focus is on strategy, people, processes, and performance and include a neat insight on the difference between process improvement and process management.

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The ability to visualise your enterprise as a dynamic system is the first step toward being able to manage and improve it as a viable business.

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