Upon completion of IHC’s assessment of your organisation through our business review service, whereby you identified potential areas for positive change, our process improvement service specialists will guide you through the preliminary stages of implementing those changes. Our business improvement services will see us partner with your staff to manage projects that realise the benefits of the roadmap that guides your business from its current state to its future state. Whether you’re based in Melbourne or elsewhere in Australasia, we’ll collaborate with you to develop a practical strategy to take your business where you want it to go; a plan with solid, clearly defined goals and instructions on how to achieve them.

Taking your business improvement further

All organisations undertake improvement projects as part of their standard business operating cycle. However, by applying the principles central to IHC’s process improvement service, you will have the essential tools and knowledge at your disposal to develop a much more considered and planned approach to business improvement.

“Continuous improvement is a function of the capability of an organisation to both improve and manage its processes.” Imre Hegedus, BPM Report (2008). Our Business Process Management (BPM) and Process Improvement methods and services will assist your organisation in making the right improvements and sustaining them.

Capabilities and methods include:

  • Workshop Facilitation
  • Project Management
  • Process Improvement [including Six Sigma / Lean Toolkit]
  • Appreciative Inquiry [AI]
  • Process Modeling
  • Future State Modeling
  • Process Performance Measurement


Capitalise on our services, contact us today to discuss your particular challenges. Melbourne based – delivering business improvement services throughout Australasia.