Process Management – avoiding process heroes and process victims

October 28, 2019
IHC Articles, Resources

Does your organisation get things done in spite of poor processes rather than because of good ones?

Modelling the Enterprise

March 6, 2019
Articles, IHC Articles, Resources

My corporate and consulting careers have largely been focused on providing executives and operational staff with methods and tools for visualising, managing and improving business performance.

Archetypes – Metaphors – Systems

July 3, 2017

On Friday 30th June I presented at my second LAST (Lean, Agile, Systems Thinking) Conference.

Four questions to focus your process mapping

March 9, 2017
IHC Articles

Processes are the way your business runs – whether you have mapped them or not.

Business Excellence Frameworks

April 27, 2016
IHC Articles

The hey day of Business Excellence Frameworks seems to have passed but there is somewhat of a resurgence in their interest and application across numerous sectors of Australian organisations.

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