Resources

Treacy and Wiersema present us with the “Value Disciplines” model within which they describe three value disciplines of Operational Excellence, Product Leadership and Customer Intimacy.

Madison provides a practical summary of the three key process activities of the title. He takes the reader on the journey mirroring what many strive for in their organisations – to go from understanding the current processes, improving them, and ultimately managing them.

This is an in-depth analysis of the ‘human systems’ that uniquely distinguish the Toyota Motor Corporation from virtually every other organization on the planet.