Resources

Understanding your organisation as a series of inter-related processes that must be measured and managed.

Treacy and Wiersema present us with the “Value Disciplines” model within which they describe three value disciplines of Operational Excellence, Product Leadership and Customer Intimacy.

Madison provides a practical summary of the three key process activities of the title. He takes the reader on the journey mirroring what many strive for in their organisations – to go from understanding the current processes, improving them, and ultimately managing them.

This is an in-depth analysis of the ‘human systems’ that uniquely distinguish the Toyota Motor Corporation from virtually every other organization on the planet.