BPM: Insights & Practices for Sustained Transformation

April 15, 2015
Library, Publications

This report brings together the key themes of this exciting and rapidly-moving practice by exploring the strategic, operational, business, human and technological dimensions.

Improving Performance

October 11, 2012
Library

Understanding your organisation as a series of inter-related processes that must be measured and managed.

The Discipline of Market Leaders

October 11, 2012
Library

Treacy and Wiersema present us with the “Value Disciplines” model within which they describe three value disciplines of Operational Excellence, Product Leadership and Customer Intimacy.

Process Mapping, Process Improvement, and Process Management

October 11, 2012
Library

Madison provides a practical summary of the three key process activities of the title. He takes the reader on the journey mirroring what many strive for in their organisations – to go from understanding the current processes, improving them, and ultimately managing them.

Toyota Culture

October 11, 2012
Library

This is an in-depth analysis of the ‘human systems’ that uniquely distinguish the Toyota Motor Corporation from virtually every other organization on the planet.

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